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92 years ago, Carmen de Burgos, journalist, writer, and forward-thinking Andalusian feminist, passed away. She wrote under the pseudonym "Gabriel Luna."
92 years ago, Carmen de Burgos, journalist, writer, and forward-thinking Andalusian feminist, passed away. She wrote under the pseudonym "Gabriel Luna."
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La fórmula del servicio excelente

Book Details

Una guía clara, precisa y fácilmente aplicable en una pequeña empresa, que puede dar a su organización la ventaja competitiva que necesita para superar a sus competidores y a la gran empresa.

INDICE: Indice de figuras. Indice de guías de trabajo. Al lector. Introducción. . Diez conceptos fundamentales, veintiuna falacia y las fórmulas. Expectativas, percepciones y calidad. La cultura de servicio. Los momentos de la verdad. Personal. Procesos. Conclusión.

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  • Binding Pocket
  • Author/s Marketing Publishing Center
  • ISBN13 9788479781866
  • ISBN10 8479781866
  • Pages 264
  • Language Spanish
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La fórmula del servicio excelente

La fórmula del servicio excelente
17,10€ 18,00€ -5%
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17,10€ 18,00€ -5%
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