This is part of a series of books, each with an accompanying cassette, (available separately), which gives training in key business communication skills. Emphasis is placed on building awareness of language appropriateness and fluency in typical business interactions. The listening material includes both native and non-native spoken English. This title takes a collaborative approach to help students attain win-win outcomes in their negotations. Broken down into eight units, each unit deals with a stage of the negotation process. Learners are presented with different styles of language for negotiation and encouraged to choos that most appropriate to their situation. The book also present critical situations of cross-cultural nature to help learners deal with cultural differences which may affect the success of international negotiations. Each book/cassette "package" is designed for use in class, particularly on short, intensive, skills-based courses, or for self-study.