Conting that conversation is more than simply communicating facts, this guide offers methods for improving the emotional effectiveness of shared words and thoughts. Even the most common emotional exchanges such as apologizing, offering sympathy, providing constructive criticism, and expressing thanks can be fraught with uninted nuances. These sensitive issues are covered with examples in a variety of interactions, including those with a boss, colleague, lover, parent, fri, child, spouse, or stranger.Afirmando la idea que conversar es mas de simplemente proveer hechos, esta guía ofrece métodos para mejorar la eficacia de palabras y pensamientos. Aun más la comunicación emocional más común como disculparse, dar y expresar gracias y simpatía, y proveer critica constructiva pueden ser malentidos. Los resultados sensitivos salen con ejemplos de unas interacciones varias, tal como los con el jefe, una colega, un amante, un padre, un amigo, un hijo, un esposo, o un extranjero.

Author Biography: Jack Griffin is the author of How to Say It at Work, How to Say It Best, The Unofficial Guide to Climbing the Corporate Ladder, and The Complete Handbook of Model Business Letters. He lives in Atlanta, Georgia.